Privacy Policy

Last Updated: March 5, 2026

At FastEmail ("we", "us", or "our"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy details the types of information we collect, how we use it, and the measures we take to safeguard your data when you use our website and email hosting services.

1. Data We Collect

We collect information to provide better services to all our users. The types of data we collect include:

1.1 Account Information

When you sign up for FastEmail, we collect your name, email address, password (hashed), and payment information. This data is necessary to create your account and process billing.

1.2 Usage Data

We automatically collect information about how you interact with our services, such as IP addresses, browser types, device information, and timestamps of access. This log data helps us monitor system health, detect abuse, and improve performance.

1.3 Content Data

As an email provider, we process the contents of your emails, contacts, and calendars. access to this data is strictly automated for delivery and storage purposes. We do NOT scan your emails for advertising purposes.

2. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contractual Necessity: To fulfill our obligations under our Terms of Service (e.g., delivering emails).
• Legitimate Interests: To prevent fraud, ensure network security, and improve our services.
• Legal Obligation: To comply with applicable laws and regulations (e.g., tax laws).
• Consent: For specific purposes where you have given us clear consent (e.g., marketing newsletters).

3. Data Retention

We retain your personal data only for as long as necessary to provide you with our services and for legitimate and essential business purposes, such as maintaining the performance of the service, making data-driven business decisions about new features and offerings, complying with our legal obligations, and resolving disputes.

Upon account termination, your data is deleted from our active servers within 30 days and from our backups within 90 days.

4. Data Sharing and Third Parties

We do not sell your personal data. We share information with third parties only in the following limited circumstances:

• Service Providers: We use trusted third-party providers for payment processing (Stripe), sending transactional emails, and hosting infrastructure. These providers are bound by strict data processing agreements.
• Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of FastEmail, or protect against legal liability.

5. International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. We take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

6. Security Measures

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. We strive to use commercially acceptable means to protect your Personal Data, including:

• TLS 1.2/1.3 encryption for data in transit.
• AES-256 encryption for data at rest.
• Mandatory incident response procedures.
• Regular penetration testing and security audits.

7. Your Data Protection Rights (GDPR/CCPA)

Depending on your location, you may have the following rights:

• Right to Access: You have the right to request copies of your personal data.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate.
• Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data.
• Right to Object to Processing: You have the right to object to our processing of your personal data.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you.

If you make a request, we have one month to respond to you. Please contact us at [email protected].

8. Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

FastEmail Privacy Team

Email: [email protected]

Address: 123 Tech Avenue, Silicon Valley, CA 94025, United States